Agencies are constantly seeking ways to increase efficiency, cut costs and improve customer service. One emerging solution that’s gaining traction across the industry is the use of virtual assistants (VAs) — remote professionals who can handle many of the same responsibilities as in-house staff, often at a fraction of the cost. Virtual assistants can also help fill the gap when it comes to open positions in your agency. As agencies continue to grow the struggle to find experienced candidates has become increasingly difficult.